WagCircleHow can we help?
Find a quick answer below or send us a note. We’re here to help you and your dog get the most from every walk.
Email WagCircle SupportQuick help
Frequently asked questions
Why is my walk distance not updating?
Keep WagCircle open or allow the required location access, check that Location Services are enabled, and make sure the walk is active. GPS accuracy can vary indoors, near tall buildings, or with poor signal.
Why did my route stop recording?
Check that WagCircle has the required Always location permission and that Low Power Mode or system restrictions are not interrupting updates. Reopen the app and contact support if the issue continues.
What happens when I pause a walk?
Pausing ends the current tracking segment. When you resume, WagCircle starts a new segment so the distance between the pause and resume is not counted.
Why do I need location permission?
Location lets WagCircle record an active walk’s route, distance, and movement. The app may require Always permission so an active walk can continue recording in the background. You can manage this in iOS Settings.
How do I update my dog’s profile?
Open your dog’s profile in the app and edit the available details, including name, breed, birthday, weight, sex, or photo.
How do I delete my account?
Use the in-app account deletion flow. You can also email support at catcha.asap@gmail.com to request help.
How do I contact WagCircle support?
Email catcha.asap@gmail.com. Include the details below so we can investigate efficiently.
Tell us what happened
When you email, include your account email, iPhone model, iOS version, app version, a description of the issue, and screenshots if helpful.